Slack is a team messaging app. Conversations happen in channels and direct messages, with huddles for quick calls, workflows and integrations with thousands of apps.
Besides messaging, Slack includes canvases for rich, flexible documents and lists for organizing and tracking projects. Clips let you record an update and share it, and Slack Connect brings outside partners into secure conversations in Slack. Pre-made templates help you start projects, programs and processes faster. Admins get granular controls to set security for each user.
Slack lists solutions for departments such as engineering, IT, customer service, sales, marketing and HR, and for industries including technology, media, financial services, retail, the public sector and health. For small businesses, Slack suggests replacing slow email threads with quick chats and video calls among colleagues, customers, vendors and partners. People often build workflows to share information with new teammates, route requests and send time-off requests for approval.
Slack connects with other services such as Google Drive, and it can bring Salesforce insights into a conversation. Workflow Builder, a paid feature on Slack’s Pro, Business+ and Enterprise plans, lets you automate routine tasks without code, with connectors for tools such as Salesforce, Jira and Google Sheets, and developers can add custom code through Slack’s API. Slack’s site links to a Help Center, customer support, a community and the Slack Certified program.
Pro adds unlimited history and apps with AI summaries, Business+ adds more AI and admin features, and Enterprise+ is for large organizations. Current prices are in the pricing box above.