RingCentral is one of the largest cloud communications companies in the world, founded in 1999 and headquartered in Belmont, California. Its RingEX platform is a unified communications-as-a-service (UCaaS) system combining business phone, video meetings, team messaging, and SMS in a single application. The company serves businesses of all sizes across 43 countries.
RingEX is sold in three tiers priced per user per month, billed annually. The Core plan at $20/user/month covers unlimited US and Canada calling, AI-powered live call transcription, auto-attendant, call queues, and 100-attendee video meetings. The Advanced plan at $25/user/month adds automatic call recording, call monitoring with whisper and barge, 300+ CRM integrations, and customizable analytics dashboards. The Ultra plan at $35/user/month adds 200-attendee video, unlimited SMS, advanced analytics with live queue dashboards, and unlimited file storage. Monthly billing adds $10/user/month to each tier.
The platform’s core advantage relative to competitors is integration breadth — 330+ pre-built integrations including deep bidirectional sync with Salesforce, HubSpot, Zendesk, and ServiceNow, plus open APIs for custom development.
The main complaints from buyers are SMS limits (25–100 messages per user per month depending on plan), expensive AI analytics add-ons (Conversation Intelligence starts at $60/user/month), and a Compliance and Administrative Cost Recovery Fee that appears on invoices alongside advertised plan rates. The contact center product (RingCX) is a separate subscription starting at $65/user/month.