Dialpad is a cloud communications platform. Dialpad Connect covers business calling and messaging with AI features, Dialpad Support is a contact center, and Dialpad Sell is a sales dialer.
Dialpad Connect supports SMS and MMS messaging and peer-to-peer video calls between Dialpad users. Voicemails are transcribed both in real time and after the call. Dialpad Meetings lets you schedule and run conference calls, and Business users get live and post-meeting transcriptions plus Key Moments and Action Items. Dialpad’s AI agents can work through tasks such as refunds, rebookings, appointment scheduling and order processing without transferring the caller.
Dialpad Sell is aimed at sales teams, and BDRs and inside sales teams often rely on its real-time coaching. For inbound calls, Dialpad suggests Departments for groups of users with fairly low call volume. The service is device agnostic, so your team can stay connected from a laptop, a mobile phone or a desk phone, with mobile apps for iOS and Android. Dialpad says it is HIPAA compliant and keeps immutable audit logs with PII protection.
Dialpad connects to Salesforce, Zendesk and HubSpot so customer profiles appear when you answer, and it adds click-to-call and messaging buttons inside Gmail and Google Calendar. The Dialpad API lets developers manage users, work in a sandbox, log calls as they happen and set webhooks for call, SMS and agent status events. A CTI brings the Dialpad dialer into Chrome applications. Existing customers can get troubleshooting and account help in the Dialpad Help Center, and phone support is offered on Pro and Enterprise plans.
Connect comes in Standard, Pro and Enterprise tiers. Current prices are in the pricing box above.