Dialpad is a cloud communications platform built natively on AI, founded in 2011 by former Google Voice engineers and headquartered in San Francisco. Every call and meeting is transcribed and summarized automatically on every plan, without an add-on fee — a significant differentiator from competitors where AI transcription costs extra.
The core product, Dialpad Connect, is a business phone system with UCaaS capabilities. The Standard plan starts at $15/user/month (annual billing) for up to 3 users, or $23/user/month for unlimited users. The Pro plan at $35/user/month adds CRM integrations, local number support in 70+ countries, and multiple phone numbers per user. Enterprise pricing is custom-quoted.
Dialpad Ai Meetings is a separate free product for video conferencing with up to 150 participants and unlimited meeting duration, included with any Dialpad plan. Dialpad Support (contact center) starts at $80/agent/month. Dialpad Sell (sales dialer) is also sold separately.
The platform integrates with Salesforce, HubSpot, Zendesk, and 70+ other business tools. Real-time transcription identifies who said what, flags action items, and surfaces coaching moments for managers automatically.
Limitations include the 3-user cap on the Standard $15 tier (forcing most teams to the $23 tier immediately), international calling that requires Pro for comprehensive coverage, and a contact center product that is significantly more expensive than the core UCaaS offering.