Nextiva is a US-based unified communications and customer experience platform founded in 2006 and headquartered in Scottsdale, Arizona. The company serves over 100,000 businesses and markets its product as a full customer communication hub combining business phone, video, messaging, CRM, and contact center capabilities in one platform.
Nextiva’s Core plan starts at $20/user/month (annual billing) and includes unlimited US and Canada calling, video meetings up to 45 minutes, team messaging, and basic call management. The Engage plan at $30/user/month adds unlimited video, more call management options, and basic CRM features. The Power Suite at $40/user/month is designed for sales and support teams and includes conversation AI, sentiment analysis, call recording, and workforce management tools.
Nextiva’s differentiating pitch is the convergence of UCaaS and CCaaS in a single platform. Where competitors like RingCentral require a separate contact center product at significant additional cost, Nextiva’s Power Suite attempts to cover both internal communications and customer-facing contact center functions in one subscription. This is particularly appealing for SMBs that need contact center-style features without the complexity or cost of an enterprise CCaaS deployment.
The platform includes AI features such as conversation transcription, sentiment scoring, and automated summaries as standard on higher tiers. Customer support quality is frequently cited positively. A common complaint is that the most useful features are locked behind the Power Suite tier, making mid-market SMBs pay significantly more than the entry price suggests.