Nextiva is a cloud communications platform for businesses. It combines business calling, video meetings, texting and team chat, and offers separate contact center plans.
Nextiva’s app keeps your phone, contacts and call and text history together, and it also handles your calendar, files, links and recordings. In meetings, XBert AI listens, takes notes and records key decisions, then writes a summary afterward for anyone who missed it. A real-time dashboard shows call activity across the whole organization. Nextiva also offers an AI Receptionist add-on for incoming calls, AI that reads customer mood on every channel, and automatic satisfaction surveys after each interaction.
Nextiva has solutions for small businesses, mid-market companies and enterprises, along with industry pages for healthcare and accounting. For customer service teams, Nextiva CX lets customers reach you by voice, chat, messaging, email and social. Virtual agents and chatbots answer routine questions through self-service, while agent assist and an AI copilot help staff with harder cases. Quality management adds monitoring, scorecards and agent performance metrics.
Named integrations include Salesforce, HubSpot, Zoho, Microsoft Dynamics and Oracle, plus Zendesk, ServiceNow and ConnectWise. Nextiva also works with Microsoft Teams, Google Workspace and Outlook, and with clinical tools such as Epic, ModMed and eClinicalWorks. Developers can build custom integrations with its open APIs, and Nextiva CX connects to CRMs, CDPs and BI platforms. Nextiva says every plan includes round-the-clock customer support, and a Help Center offers docs and guides, with live chat available.
Core covers the basics, Engage adds recording, live chat and fax, and Scale adds unlimited texting, smart call routing and AI tools. Current prices are in the pricing box above.