8×8 is a cloud communications company. 8×8 Work covers calling, meetings and messaging, 8×8 Contact Center handles customer service teams, and 8×8 Engage extends customer experience tools beyond the contact center.
8×8 Work handles cloud calling with advanced call routing, business texting and voicemail delivered to email. Its video meetings include live transcription, smart summaries and noise suppression. Team chat covers public and private channels and direct messages, and it supports file sharing, threaded replies and AI help with writing. With 8×8 AI Studio, you can describe custom voice and digital agents in plain language, and those agents can answer calls at any hour and pass callers to live staff with context.
8×8 names retail, manufacturing, financial services, healthcare, insurance, legal and education among the industries it serves. It pitches the platform to teams across a company, from finance to sales and customer success. The company suggests starting with calling and collaboration and adding a contact center later on the same platform. Contact center managers get customizable real-time reports and graphical tools for tracking agent and queue performance.
8×8 offers pre-built integrations with Salesforce, Zendesk, Microsoft Dynamics, Google Workspace and others, and call and contact data can sync to your CRM. It also provides open APIs, and it can connect to Active Directory so you can manage who uses 8×8 services. Desktop and mobile apps cover chat, phone calls and video meetings. For help, 8×8 lists customer support, product documentation and troubleshooting guides, the 8×8 Community, 8×8 University and a service status check.
It also sells communications APIs for SMS, voice and video. Current pricing details are in the pricing box above.