Ooma Office is a business phone service for small businesses. It includes unlimited calling, a virtual receptionist, a mobile app and digital fax.
Ring groups send incoming calls to teams such as sales, customer support or accounts receivable, and each user gets an extension with its own private voicemail. You can transfer calls blindly, announce them first or send them straight to an extension’s voicemail. Call forwarding temporarily redirects an extension’s calls to another number. You can port your existing business number from your old phone company, and on the Pro Plus and Enterprise plans, hot desking lets users sign in to any unassigned IP phone and use it like their own.
The virtual receptionist can offer menus in different languages, such as English, Spanish and French, and send callers to a live receptionist, an employee, a department or an outside number. You can play a different greeting depending on whether a call comes in during business hours, after hours, on a weekend or on a holiday, and you can offer dial by name. Greetings can be recorded, uploaded as an audio file or made with text-to-speech. Ooma says it scales from startup to enterprise, and its site lists solutions for dental, legal, restaurant and real estate businesses and for remote workers.
Ooma Office Pro Plus and Enterprise include CRM integration with Salesforce, HubSpot and Microsoft Dynamics, and Ooma Meetings, the video conferencing that comes with Ooma Office Pro, can connect to Google Calendar so your meetings show up in one view. Ooma says all its plans come with real-time customer support. It also says you can deploy Ooma Office without technical expertise.
Pro adds a desktop app, texting, video meetings and call recording, and Pro Plus adds AI transcriptions, team chat and call queuing. Current prices are in the pricing box above.