GoHighLevel (HighLevel) is an all-in-one marketing and CRM platform founded in 2018 and headquartered in Dallas, Texas. It is built specifically for marketing agencies and service businesses, consolidating CRM, funnel builder, email and SMS marketing, calendar booking, reputation management, course hosting, membership sites, and workflow automation in one platform. As of 2026, the platform has over 60,000 agency accounts and serves as the operational backbone for a significant portion of the digital marketing agency industry.
Three core plans: Starter at $97/month (annual: ~$81/month), Unlimited at $297/month (annual: ~$248/month), and Agency Pro (SaaS Mode) at $497/month (annual: ~$414/month). All three plans include the same core feature set — CRM, funnels, automations, email marketing, calendar booking, reputation management, and unlimited contacts and users. The difference is capacity: Starter limits to 3 sub-accounts (1 agency + 2 client accounts), Unlimited removes the sub-account limit entirely and adds API access and white-label desktop branding, and Agency Pro enables SaaS Mode where agencies can resell GoHighLevel under their own brand with automatic client billing.
The subscription price is not the full monthly cost. GoHighLevel acts as a platform layer for SMS, voice calls, and email, which are billed separately through a wallet system powered by Twilio (SMS/voice) and Mailgun (email). SMS costs approximately $0.0079 per segment. Voice calls cost approximately $0.014/minute outbound. Email costs approximately $0.675 per 1,000 sends. A typical agency with moderate communication volumes adds $20–$150/month in usage fees on top of the subscription. AI features are also billed separately — the AI Employee Unlimited add-on costs $97/month per sub-account, and Conversation AI is $0.02/message pay-as-you-go. Voice AI costs approximately $0.163/minute average (voice engine plus LLM token costs). Other optional add-ons include a branded mobile app ($49/month), HIPAA compliance ($297/month), premium support ($300–$500/month), and SEO tools ($79/month).
The Unlimited plan at $297/month is the most popular for growing agencies — at 2 or more clients, the per-client cost becomes negligible compared to the value of the bundled toolset. The SaaS Mode at $497/month breaks even at approximately 2 clients paying $297/month each, and becomes profitable quickly as the agency grows.
