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Freshsales

Freshsales is the CRM from Freshworks offering contact management, deal pipelines, a built-in phone dialer with call recording, email tracking, workflow automation, and Freddy AI lead scoring. The Growth plan at $9 per user per month is the lowest-priced paid CRM with built-in calling and automation from a major vendor.
Verified: May 1, 2026 Pricing verified April 2026 from Freshworks' official Freshsales pricing page.
Starting at
Free plan (3 users). Growth $9/user/month billed annually ($11/month). Pro $39/user/month annually ($47/month). Enterprise $59/user/month annually ($71/month). 21-day free trial on all paid plans. Annual billing saves approximately 20%.
Yes — free plan (3 users) and 21-day trial on all paid plans
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Top Alternative
Zoho CRM →

Zoho CRM has a broader app ecosystem with 45+ native Zoho integrations and stronger customization depth — worth the modest price premium for teams with complex workflow or multi-tool integration requirements

Software Specs

  • Free Trial: Yes — free plan (3 users) and 21-day trial on all paid plans
  • Learning Curve: easy
What We Like
  • Growth plan at $9/user/month with built-in calling, email sequences, and workflow automation — lowest price for a full-featured CRM with native dialer from a major vendor
  • 21-day free trial — the longest in the CRM category, providing time to test integrations and workflows before committing
  • Freddy AI lead scoring available at Pro ($39/user) — predictive conversion ranking at a price point well below Salesforce Einstein or HubSpot AI
Considerations
  • 300 third-party integrations versus HubSpot's 1,000+ — teams using niche industry tools should verify specific integration availability
  • Freshworks suite native integrations are valuable only if you use those other products — otherwise third-party ecosystem breadth is the constraint
  • Advanced forecasting, custom dashboards, and territory management require Pro or Enterprise — not available on Growth
Expert Verdict
Freshsales delivers the best price-to-feature ratio in the CRM category. Growth at $9 per user per month with a built-in dialer and workflow automation undercuts every major competitor at this tier. Verify your specific integrations during the 21-day trial — the 300-app ecosystem is the meaningful constraint versus HubSpot and Zoho.

Freshsales was launched by Freshworks in 2016 as a sales CRM designed to compete with HubSpot, Zoho, and Pipedrive at a lower price point. Freshworks is a Chennai-based public company that serves 67,000+ customers globally across a suite of products including Freshdesk for customer support, Freshservice for IT management, and Freshmarketer for marketing automation.

The Growth plan at $9 per user per month billed annually is Freshsales’ strongest market position statement. For a 10-person sales team, that is $90 per month. At that price, the Growth plan includes contact management, deal pipelines, email tracking with open and click notifications, email sequences for automated follow-up outreach, a built-in phone dialer with call recording, basic workflow automation, custom fields, and 24/5 support. HubSpot Starter charges $15 per user per month and does not include a native dialer at that tier. Freshsales at $9 per user does. This is the clearest price-feature gap in the CRM category for small teams.

The free plan for up to 3 users is meaningfully functional. It includes contact management, deal tracking, a built-in phone number, email integration, and 24/5 support. For teams of 2 to 3 people evaluating the platform, the free plan provides a working CRM environment, not a feature-crippled demo.

The 21-day free trial is the longest in the CRM category. HubSpot and Pipedrive offer 14 days. The extended trial reflects Freshworks’ confidence in the product and provides teams enough time to migrate test data, configure workflows, and run actual sales processes through the system before committing.

Freddy AI, Freshworks’ built-in AI system, delivers the most value at the Pro plan. At $39 per user per month, Freddy provides AI-powered lead scoring that ranks contacts by conversion likelihood based on behavioral and engagement data, deal health insights that surface at-risk opportunities, next-best-action recommendations for reps, and email content suggestions. Salesforce Einstein and HubSpot’s AI features at comparable tier pricing cost more per user.

The primary limitation Freshsales faces relative to HubSpot and Zoho is ecosystem breadth. Freshsales has approximately 300 third-party integrations. HubSpot’s marketplace exceeds 1,000. Zoho’s CRM integrates natively with 45+ other Zoho products. For teams that rely on specific niche tools, verifying integration availability before committing is essential. The 21-day trial provides time to test integrations with existing tools under real conditions.

Ready to get started with Freshsales?

Frequently Asked Questions

How much does Freshsales cost for a 10-person team?

Freshsales Growth for 10 users on annual billing costs $9 per user per month — $90 per month total. This includes contact management, deal pipelines, email tracking, email sequences, a built-in phone dialer with call recording, and basic workflow automation. HubSpot Starter for the same team costs $150 per month and does not include a native dialer at that tier.

What is Freddy AI in Freshsales?

Freddy AI is Freshworks' built-in AI assistant available across their product suite. In Freshsales, Freddy provides AI-powered lead scoring that assigns conversion likelihood scores to contacts based on engagement history and behavioral data, deal health insights that flag at-risk opportunities before they go cold, next-best-action recommendations for individual reps, and email content suggestions. Full Freddy AI capability requires the Pro plan at $39 per user per month.

Does Freshsales have a free plan?

Yes. The free plan supports up to 3 users and includes contact management, deal tracking, a built-in phone number, email integration with basic tracking, and 24/5 support. The free plan does not include email sequences, workflow automation, advanced reporting, or AI features. It is a functional starting CRM for very small teams and a credible evaluation environment before upgrading.

How does Freshsales compare to HubSpot?

Freshsales Growth at $9 per user competes with HubSpot Starter at $15 per user on pricing. At the Growth tier, Freshsales includes a native phone dialer that HubSpot Starter does not. HubSpot has stronger marketing automation capabilities when Marketing Hub is added, a larger integration ecosystem, and better established brand recognition. For cost-sensitive sales teams that use outbound calling, Freshsales offers better value. For teams that need marketing and sales in one platform with a large partner network, HubSpot justifies the higher cost.

What CRMs does Freshsales integrate with?

Freshsales integrates with Freshdesk, Freshmarketer, Freshservice, and other Freshworks products natively. Third-party integrations include Slack, Gmail, Outlook, Zapier, HubSpot, Mailchimp, Shopify, Stripe, and approximately 300 other tools through the Freshworks Marketplace. Teams using tools outside this ecosystem should verify specific availability during the 21-day trial period.

Advertiser Disclosure: Pricing verified April 2026 from Freshworks' official Freshsales pricing page.. We may receive compensation for clicks or purchases on this site.

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